Terms of service
The short version
- CLOSD drafts personal messages to a store's customers from the store's own data. The store approves what goes out and sends it from its own systems.
- Price, attribution and term are set in a separate written agreement with each store. Data protection is set in a data processing agreement.
- The store owns its data and its customer relationships. We access store systems read-only unless the store approves a specific write.
1. These terms
These terms apply to the website at closd.org and to the CLOSD service. By using either, you agree to them. If you use CLOSD for a store, you confirm that you may bind that store, and "you" means the store.
Each store that uses CLOSD also signs a written agreement with us (the "Store Agreement") that sets the fee, how revenue is attributed, the term and how either side can end it, and a data processing agreement (the "DPA"). If these terms and the Store Agreement or the DPA disagree, the Store Agreement or the DPA applies.
2. The service
CLOSD connects to a store's systems, such as its shop, support inbox, helpdesk and review platform. It builds profiles of the store's customers from conversations, reviews and orders, drafts personal emails and texts, creates single-use offer codes, attributes the resulting orders, and reports on them. Which features a store uses is set in its Store Agreement.
We may change, add or remove features. If a change materially reduces what a store relies on, we tell the store in advance.
3. Connecting your systems
- You authorise CLOSD to access the systems you connect, with the permissions you grant, to provide the service to you.
- CLOSD accesses store systems read-only, except where you have approved a specific write, such as creating discount codes in your shop.
- You confirm that you have the right to connect each system and to let CLOSD process the data in it.
- You can disconnect any system at any time. Some features stop working when you do.
4. Messages to your customers
- Nothing is sent to your customers without your approval. At first your team approves every draft. You may later move to approving sampled batches, or to rules that approve drafts automatically, with exceptions sent to a person. Each move happens only when you approve it.
- Messages are sent in your name, or your assistant's name, from your own systems.
- You are responsible for having a lawful basis to contact each customer through each channel (for example consent where the law requires it), for the offers you approve, and for honouring opt-outs. CLOSD applies the consent, opt-out, quiet-hours and discount rules you configure.
- CLOSD's drafts are produced with AI and can contain mistakes. You are responsible for reviewing what you approve.
5. Fees
The Store Agreement sets the fee, which is a share of the revenue attributed to CLOSD. Using this website is free.
6. Your data
You own your data and your customer relationships. We process your data as described in our privacy policy and the DPA, only to provide CLOSD to you. Data we receive from Google APIs is used under Google's Limited Use requirements, as described in section 4 of the privacy policy. When you stop using CLOSD, we delete your data as the privacy policy and the DPA describe.
7. Acceptable use
You agree not to:
- use CLOSD to send messages that are unlawful, deceptive or unsolicited where consent is required;
- connect systems or data you are not allowed to share with us;
- try to access other stores' data, probe or break CLOSD's security, or overload the service;
- copy, resell or reverse-engineer CLOSD, except where the law allows it.
We may suspend access if a store's use breaks the law or these terms or puts other stores at risk. We tell the store why, unless the law prevents it.
8. Intellectual property
CLOSD, its software and its brand belong to us. Messages you approve and your store's content belong to you. You give us permission to use your content only to provide CLOSD to you.
9. Confidentiality
Each side keeps the other's non-public business information confidential and uses it only for the purpose of working together.
10. Disclaimer
We work to keep CLOSD accurate and available. Apart from what the Store Agreement promises, CLOSD is provided "as is", and we do not guarantee any particular revenue result.
11. Limitation of liability
To the extent the law allows, neither side is liable for indirect or consequential losses, such as lost profits or lost data, and CLOSD's total liability to a store is limited to the fees that store paid us in the twelve months before the claim. Nothing in these terms limits liability that cannot be limited by law. The Store Agreement may set different limits.
12. Ending
A store can stop using CLOSD as set out in its Store Agreement, and can disconnect its systems at any time. Sections 6, 8, 9, 11 and 13 continue to apply after use ends.
13. Changes and governing law
We may update these terms. We will change the date at the top and, for material changes, tell stores by email before they take effect. The Store Agreement sets the law that governs our relationship and the courts that hear disputes.